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FAQ - Frequently Asked Questions

Here you will find answers to the questions we are frequently asked.

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Delivery & Shipping

Returns & Warranty

Customer account / Privacy & Security

Other questions

Other questions

We usually answer emails within 48 hours. Our office is not staffed at weekends and on public holidays.

No, if you have ordered an item on a particular promotion, it cannot be offset against another.

You will receive our General Terms and Conditions with every order by E-mail. You can also find them on our website under Terms and Conditions.

After shopping in our online shop, you will receive a rating reminder by E-mail. This E-mail contains a clickable link that takes you to a rating form. In the form you can give stars for the purchase and the individual evaluation categories as well as write a short comment. If not already filled in, please add the order number and your E-mail address and then send the rating by clicking on "Rate now".

Operating and assembly instructions (if available) can be found on the detail page of the respective item under "Downloads" or in our Download area.

You can use the "search" field in the top right-hand corner to display a specific item directly. Simply enter the name or the item number if you have it to hand.

If you have any further questions, please do not hesitate to contact our customer support.

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