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FAQ - Frequently Asked Questions

Here you will find answers to the questions we are frequently asked.
 

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Questions about payment

You will find an overview of the payment options in the Shipping and Payment section.

With giropay you can pay in the secure online banking of your bank or savings bank participating in giropay. You simply use the PIN and TAN from your online banking without any additional registration.

With "Sofort. (instant bank transfer) you can pay for your purchase easily and conveniently with your usual online banking data directly after completing your order. You will be redirected to a secure payment form of the payment service provider Klarna, the corresponding transfer data will be transferred automatically. By entering the bank code of your bank and your online banking access data and then entering a TAN, you release the transfer. The data is encrypted and sent to your online banking account.

For technical reasons, this is unfortunately not possible in any other way.

If you have chosen the payment method PayPal, you will be redirected to the page of the online payment service PayPal during the order process. You can either log in here with your PayPal access data or - if you do not yet have a PayPal account - create a new account with PayPal.

If you have any further questions, please do not hesitate to contact our customer support.

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