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Right of cancellation

You have the right to withdraw from the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us, the company

HAILO-Werk Rudolf Loh GmbH & Co. KG
Daimlerstr. 8
D-35708 Haiger

VAT ID: DE 111796644

E-Mail: customer-service@hailo.de
Phone: +49 (0) 2773 / 82 - 1260

of your decision to withdraw from the contract by means of a clear declaration (e.g., a letter sent by post or an e-mail). You are welcome to fill out and submit the online cancellation form on our website electronically, but this is not mandatory. If you make use of this option, we will send you confirmation of receipt of your withdrawal declaration by return (e.g., by e-mail).

To meet the time limit for declaration of withdrawal, it is sufficient that you send out your declaration of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received your declaration of withdrawal.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the withdrawal of the contract. The deadline is met if you send out the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Online cancellation form

Please feel free to use our contact form for returns, cancellation or exchange:

Cancellation form

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