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Shipping and payment


Please refer to the respective product description for the delivery time. Parcel goods are delivered exclusively by GLS, freight forwarding goods are shipped via DHL and other service providers. An alternative delivery to packing stations is not available. Deliveries abroad, except to Austria, Belgium, Denmark, Italy, Luxembourg and Poland, are currently not possible.

For shipping items (e.g. scaffolding, ladders from six steps/rungs) we require your telephone number during the purchase transaction, so that the carrier can arrange a delivery date with you. If you do not provide us with this number, we cannot guarantee timely delivery.

We only deliver by dispatch. It is not possible to collect the goods yourself.

Do you have any questions?

In our FAQ section you will find answers to frequently asked questions:

FAQ section

If you have any further questions, please do not hesitate to contact our customer service:

Customer service

Shipping costs

Country of deliveryParcel goodsShipping goods
GermanyFree shipping€49.95


You bear the direct costs of returning the goods, which can be returned by parcel service and post. We shall bear the costs of returning the goods if, due to their nature, the return is only possible through a forwarding agent.

You may keep goods received free of charge in case of revocation.

We would be pleased if you contacted our customer service in written form before returning goods:

E-Mail: customer-service@hailo.de

Our office hours
Monday - Thursday 8.00 AM - 12.15 PM / 12.45 PM - 4.00 PM
Friday 8.00 AM - 12.15 PM / 12.45 PM - 3.00 PM

Return address
HAILO-Werk Rudolf Loh GmbH & Co. KG
Daimlerstr. 8
D-35708 Haiger

Special offers

These are a limited number of fully functional residual items and special articles. Delivery is only possible while stocks last. We ask for your understanding.

Payment options

We offer the following payment options in our shop:

Credit card

In our shop, you can pay via Visa- or Mastercard.

Instant bank transfer

With an instant bank transfer, you can pay for your purchase easily and conveniently with your usual online banking data immediately after completing your order.


If you choose to pay via PayPal, you will be redirected directly to the PayPal site during the order process. You can log in with your PayPal login data or, if you do not have a PayPal account yet, you can create a new account.

Purchase on account

When buying on account, payment is only expected after the arrival of your goods. Purchase on account is available from an order value of €20.00.

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