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FAQ - Frequently Asked Questions

Here you will find answers to the questions we are frequently asked.

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Delivery & Shipping

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Customer account / Privacy & Security

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Questions about Customer account / Privacy & Security

Please click on the "Forgot your password?" field in the "Customer account" area or in the login area. You will be asked to enter the email address you used to register in our shop. We will then send you a link to change your password by E-mail.

To open a customer account, please click on the customer account icon in the top right-hand corner and enter your personal data under "I'm a new shop customer". Click on the "Continue" button to open a new customer account for you.

A customer account offers you the following advantages:

  • save your delivery addresses for subsequent orders
  • your shopping cart and your personal watch list will be saved for your next visit
  • you get an overview of your last orders as well as the status of your current order

If you did not select the option "Don't create customer account" during registration, a customer account has been created for you. You can view this account in the "Customer account" area, where you can also change your data at any time. To log in, please enter your E-mail address and your personal password.

The protection of your personal data is very important to us. You can find more information on this under Privacy Policy.

We treat your data, which we need for the execution of your order, with the utmost care and only transmit it to our partners such as parcel services or forwarding companies to the extent necessary. By using special security technologies, we offer a very high security standard in our online shop. All data is transmitted exclusively encrypted via 256-bit SSL encryption during the ordering process to prevent misuse of your data.

In order to make our offer more user-friendly, effective and secure, we use cookies in our online shop. Cookies are small text files that are stored on your computer and saved by your browser. With the help of such cookies, for example, your shopping cart or your watch list are saved. However, you have the option of deactivating cookies in your browser settings at any time. Please note, however, that the functionality of this shop may be limited if you deactivate cookies.

You can find out more about data protection on the Privacy Policy page.

HAILO takes great care to handle your personal data with the utmost confidentiality. We only use your personal data for the purpose for which it was collected, for example to contact you, to send you the newsletter or to process your order.

Some of the data is used to ensure error-free provision of the shop, other data may be used to analyse your user behaviour.

You can find out more about data protection on the Privacy Policy page.

If you have any further questions, please do not hesitate to contact our customer support.

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